Retail Sales Manager: Customer Experience & Ops

Michaels Stores; Colonial Heights (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

Michaels Stores is seeking a Sales Manager for the Richmond-Colonial Heights, VA area. You will lead front-end and service operations, coach the team to deliver a best-in-class customer experience, and drive sales performance across key KPIs.

Responsibilities include ensuring policy execution, managing MOD coverage, and overseeing programs like Loyalty, protection plans, and omni-channel services. This role requires leadership in a fast-paced retail environment and availability for nights,

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach front-end and service operations to meet sales KPIs.
• Model customer-focused selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and ensure smooth daily operations.
• Oversee store programs (BOPIS, Same Day Delivery, Loyalty) and events to drive traffic and sales.
• Train and develop team members, maintain SOP adherence, and protect assets.

Skills

Retail leadership

Job description

Michaels Stores is seeking a Sales Manager for the Richmond-Colonial Heights, VA area. You will lead front-end and service operations, coach the team to deliver a best-in-class customer experience, and drive sales performance across key KPIs.

Responsibilities include ensuring policy execution, managing MOD coverage, and overseeing programs like Loyalty, protection plans, and omni-channel services. This role requires leadership in a fast-paced retail environment and availability for nights,