Retail Sales Leader - Customer Experience & KPIs

Michaels; Colonial Heights (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager to lead a high-performing team at the Richmond-COLONIAL HEIGHTS store, driving sales and delivering an engaging customer experience.

You will oversee front-end operations, coaching associates, and ensuring brand standards and SOP compliance. The role requires 3+ years of retail leadership, with a focus on selling, customer service, and operations.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach team to uphold SOPs and company programs.
• Model best-in-class customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.

Skills

Retail leadership

Customer service focus

Coaching

Tools

POS systems

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager to lead a high-performing team at the Richmond-COLONIAL HEIGHTS store, driving sales and delivering an engaging customer experience.

You will oversee front-end operations, coaching associates, and ensuring brand standards and SOP compliance. The role requires 3+ years of retail leadership, with a focus on selling, customer service, and operations.