Retail Sales Manager: Customer Experience Leader

michaels; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels in Troy, MI is seeking a Sales Manager to lead a high-performing selling culture and deliver strong sales results while ensuring an engaging customer experience. You will oversee front-end and service operations, coach staff, and ensure brand and SOP adherence across all store activities.

Responsibilities include driving omni-channel initiatives, managing MOD coverage, and promoting loyalty programs. The role requires 3+ years of retail leadership and a focus on operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Experience enforcing SOPs and company programs.

Responsibilities

• Lead and champion selling culture across the store to drive sales results and customer engagement.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee store programs (Balloons, Knit & Sew Shop, BOPIS, Same Day Delivery) and loyalty enrollment.

Skills

Retail leadership

Customer experience

POS & checkout

Job description

Michaels in Troy, MI is seeking a Sales Manager to lead a high-performing selling culture and deliver strong sales results while ensuring an engaging customer experience. You will oversee front-end and service operations, coach staff, and ensure brand and SOP adherence across all store activities.

Responsibilities include driving omni-channel initiatives, managing MOD coverage, and promoting loyalty programs. The role requires 3+ years of retail leadership and a focus on operational excellence.