Retail Sales Leader & Customer Experience Champion

Michaels Stores; Brighton (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Employee discounts

Job summary

The Michaels Stores Sales Manager in Brighton, MI leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring brand standards and operational expectations are met.

3+ years of retail leadership is required. The position includes MOD coverage, omni-channel service, and coaching to develop the team’s performance and customer interactions.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide MOD coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout systems usage for smooth transactions.

Skills

Retail leadership

Customer experience

Coaching

Team management

Tools

POS systems

Self-Checkout

BOPIS

Job description

The Michaels Stores Sales Manager in Brighton, MI leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring brand standards and operational expectations are met.

3+ years of retail leadership is required. The position includes MOD coverage, omni-channel service, and coaching to develop the team’s performance and customer interactions.