Retail Sales Manager: Customer Experience Leader

Michaels; Roswell (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Healthcare benefits

Paid time off

Tuition assistance

Job summary

Michaels is seeking a Sales Manager for the ATL-ROSWELL, GA store to lead a high-performing selling culture and deliver strong sales results with an engaging customer experience.

The role oversees front-end and service operations, coaching teams to meet brand standards, and ensuring smooth day-to-day execution, POS accuracy, and omni-channel service delivery. It requires 3+ years of retail leadership experience and offers competitive benefits.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and ensure adherence to SOPs and brand standards.
• Coach teammates to drive selling culture, conversion and customer satisfaction.
• Manage POS and Self-Checkout operations and support customer transactions.
• Promote Loyalty Rewards Program and MCC/Extend services to customers.
• Oversee Knit & Sew Shop, BOPIS and Same Day Delivery activities.
• Provide MOD coverage and maintain asset protection and safety practices.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager for the ATL-ROSWELL, GA store to lead a high-performing selling culture and deliver strong sales results with an engaging customer experience.

The role oversees front-end and service operations, coaching teams to meet brand standards, and ensuring smooth day-to-day execution, POS accuracy, and omni-channel service delivery. It requires 3+ years of retail leadership experience and offers competitive benefits.