Retail Sales Manager: Customer Experience Leader

Michaels Stores; Snellville (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Michaels Stores in Snellville, GA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive sales results while delivering an engaging customer experience.

You will oversee front-end and service operations, coach the team, ensure brand standards, manage day-to-day store activities, and partner on omni-channel initiatives like BOPIS and Same Day Delivery.

Qualifications

• 3+ years of retail leadership experience.

Responsibilities

• Lead and coach to ensure SOPs and company programs are followed.
• Drive selling behaviors, customer experience, and KPI achievement.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations to ensure smooth transactions.
• Promote Loyalty Rewards Program and drive customer retention.
• Support omni-channel initiatives including BOPIS and Same Day Delivery.

Skills

Retail leadership

Job description

Michaels Stores in Snellville, GA is seeking a Sales Manager to lead a high-performing selling culture across the store and drive sales results while delivering an engaging customer experience.

You will oversee front-end and service operations, coach the team, ensure brand standards, manage day-to-day store activities, and partner on omni-channel initiatives like BOPIS and Same Day Delivery.