Retail Sales Leader: Customer Experience & Store Ops

Michaels Stores; Kennesaw (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in Kennesaw, GA seeks a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience. You will oversee front-end and service operations, ensure brand standards and operational expectations are met, and coach the team to hit KPIs.

Responsibilities include leading SOP adherence, POS accuracy, supporting omnichannel services like BOPIS and Same Day Delivery, promoting loyalty programs, and developing staff through onboarding and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure brand standards and selling behavior.
• Coach team to improve customer experience and achieve KPIs.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Customer experience

POS systems

Operations management

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Kennesaw, GA seeks a Sales Manager to lead a high-performing selling culture, drive sales, and deliver an engaging customer experience. You will oversee front-end and service operations, ensure brand standards and operational expectations are met, and coach the team to hit KPIs.

Responsibilities include leading SOP adherence, POS accuracy, supporting omnichannel services like BOPIS and Same Day Delivery, promoting loyalty programs, and developing staff through onboarding and