Retail Sales Manager: Customer Experience Leader

The Michael's Companies; Marietta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in Marietta, GA seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a best-in-class customer experience.

You will oversee front-end operations, POS usage, and in-store programs, while coaching the team for strong KPI achievement. With 3+ years of retail leadership, you will ensure SOP compliance, drive loyalty participation, and manage day-to-day execution in a fast-paced environment, including nights and

Qualifications

• 3+ years retail leadership experience.
• Ability to oversee store operations and customer experience.
• Comfort with POS and Self-Checkout systems.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Model and coach selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain operational continuity.
• Oversee loyalty program enrollment and omni-channel services.
• Lead asset protection practices and training for team members.

Skills

Retail leadership

Store operations

Customer service

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Marietta, GA seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a best-in-class customer experience.

You will oversee front-end operations, POS usage, and in-store programs, while coaching the team for strong KPI achievement. With 3+ years of retail leadership, you will ensure SOP compliance, drive loyalty participation, and manage day-to-day execution in a fast-paced environment, including nights and