Retail Sales Lead: Elevate Customer Experience & Results

Michaels of Canada; Rochester Hills (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

The Michaels Companies Inc. in Rochester Hills, MI is seeking a Sales Manager who leads a front-end and service-oriented team, drives customer experience, and delivers strong sales results across store operations.

You will coach associates, ensure SOP compliance, manage POS and checkout flows, and support events like balloons and party operations while maintaining asset protection and omni-channel service.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance.
• Ensure adherence to policies and standards and hold team accountable.
• Model and coach Customer Experience and ART of Selling to drive conversion.
• Provide Manager-on-Duty (MOD) coverage, floor leadership, service standards, and operational continuity.
• Ensure accurate use of POS and Self-Checkout systems and support transactions.
• Oversee balloons, birthday party operations, and in-store programs.
• Promote and enroll customers in the Loyalty Rewards Program.
• Champion MCC/Extend services and protection plans.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar.
• Ensure efficient BOPIS and Same Day Delivery execution.
• Support Custom Framing operations with customer consultations.
• Train, coach, and develop team through onboarding and ongoing skill-building.
• Partner in Asset Protection to reduce shrink.

Skills

Retail leadership

Job description

The Michaels Companies Inc. in Rochester Hills, MI is seeking a Sales Manager who leads a front-end and service-oriented team, drives customer experience, and delivers strong sales results across store operations.

You will coach associates, ensure SOP compliance, manage POS and checkout flows, and support events like balloons and party operations while maintaining asset protection and omni-channel service.