Retail Sales Manager—Lead Customer Experience & Growth

The Michael's Companies; Lakeland (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies is seeking a Sales Manager for Lakeland, FL to lead a high-performing store team, champion selling culture, and deliver exceptional customer experiences across front-end and service operations. You will coach and motivate team members, ensure SOPs are followed, manage POS and checkout flows, and support omni-channel initiatives including BOPIS and in-store programs.

This role requires 3+ years of retail leadership and a hands-on approach to daily store excellence, with a

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and manage SOPs and company programs.
• Strong customer-focused coaching and team development.
• Experience with POS and Self-Checkout systems.

Responsibilities

• Lead store operations and ensure compliance with SOPs and company policies.
• Coach staff on Customer Experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout transactions and omni-channel service.
• Drive programs like Loyalty Rewards, protection plans, and Knit & Sew Shop.

Skills

Retail leadership

Customer experience

Coaching

Operations management

POS systems

Job description

The Michaels Companies is seeking a Sales Manager for Lakeland, FL to lead a high-performing store team, champion selling culture, and deliver exceptional customer experiences across front-end and service operations. You will coach and motivate team members, ensure SOPs are followed, manage POS and checkout flows, and support omni-channel initiatives including BOPIS and in-store programs.

This role requires 3+ years of retail leadership and a hands-on approach to daily store excellence, with a