Retail Sales Manager — Customer Experience Leader

Michaels of Canada; Marion (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Cedar Rapids, IA is seeking a Store Sales Manager to lead a high-performing selling culture, delivering strong sales and a best-in-class customer experience.

You will oversee front-end and service operations, coach teams on SOPs, POS usage, and omni-channel services like BOPIS, while driving loyalty programs and protection plans. The role requires 3+ years retail leadership and a hands-on, customer-focused approach.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer-focused coaching skills.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales results and customer experience.
• Oversee front-end and service operations ensuring SOPs and standards.
• Coach team on customer experience and ART of Selling.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership.
• Promote Loyalty Rewards Program and protection plans.
• Ensure accurate POS and Self-Checkout usage.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Train and develop team across departments.
• Maintain Asset Protection practices.

Skills

Retail leadership

Customer experience

Coaching

Tools

POS systems

Job description

The Michaels Companies Inc. in Cedar Rapids, IA is seeking a Store Sales Manager to lead a high-performing selling culture, delivering strong sales and a best-in-class customer experience.

You will oversee front-end and service operations, coach teams on SOPs, POS usage, and omni-channel services like BOPIS, while driving loyalty programs and protection plans. The role requires 3+ years retail leadership and a hands-on, customer-focused approach.