Retail Sales Leader - Customer Experience & KPIs

Michaels; Cedar Rapids (IA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies in Cedar Rapids seeks a Sales Manager to lead front-end and service operations, coaching teams to deliver a best-in-class customer experience and consistent brand standards. You will drive selling behaviors, manage day-to-day store execution, and provide MOD coverage to maintain operational continuity.

You will promote loyalty programs, support in-store events, and oversee omni-channel services (BOPIS, Same Day Delivery) while upholding asset protection and a safe working

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Drive sales and service KPIs through coaching and day-to-day execution.
• Oversee events and programs (BOPIS, Same Day Delivery, loyalty).

Skills

Retail leadership

Team management

Customer coaching

Operational excellence

POS / Self-checkout

Tools

POS systems

Job description

The Michaels Companies in Cedar Rapids seeks a Sales Manager to lead front-end and service operations, coaching teams to deliver a best-in-class customer experience and consistent brand standards. You will drive selling behaviors, manage day-to-day store execution, and provide MOD coverage to maintain operational continuity.

You will promote loyalty programs, support in-store events, and oversee omni-channel services (BOPIS, Same Day Delivery) while upholding asset protection and a safe working