Retail Sales Manager: Customer Experience Leader

Michaels Stores; Conway (AR); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental & vision coverage

Tuition assistance

Adoption assistance

Telemedicine services

Flexible spending accounts

Commuter benefits

Job summary

The Michaels Companies store leadership role focuses on driving a high-performing selling culture, delivering an engaging customer experience, and ensuring flawless front-end operations. You will coach teams, manage daily store activities, and uphold brand standards while supporting omni-channel services and loyalty programs across the shop.

Ideal candidates have 3+ years in retail leadership, with a proven ability to coach staff, optimize operations, and meet sales and service KPIs in a

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Experience coaching and developing store teams.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Drive KPIs through customer-focused coaching and day-to-day execution.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and protection plans to drive retention.
• Support omni-channel initiatives like BOPIS and Same Day Delivery.

Skills

Retail leadership

Coaching & development

Customer experience

Operations oversight

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies store leadership role focuses on driving a high-performing selling culture, delivering an engaging customer experience, and ensuring flawless front-end operations. You will coach teams, manage daily store activities, and uphold brand standards while supporting omni-channel services and loyalty programs across the shop.

Ideal candidates have 3+ years in retail leadership, with a proven ability to coach staff, optimize operations, and meet sales and service KPIs in a