Retail Sales Manager: Customer Experience Leader

Michaels Stores; Knoxville (TN); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels Stores in Knoxville is seeking a Sales Manager to lead a high-performing team and deliver outstanding customer experiences across front-end and service operations. You will coach staff, ensure brand standards, and drive key KPIs through day-to-day leadership and strong execution.

The role emphasizes customer-focused selling, operational excellence, and effective management of POS, loyalty programs, and omni-channel services in a busy retail environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure consistent selling behaviors and brand standards.
• Coach team members to drive customer-focused selling and operational excellence.
• Provide MOD coverage and maintain floor leadership during shifts.
• Ensure accurate use of POS and Self-Checkout systems and support smooth transactions.
• Drive omni-channel service with BOPIS and Same Day Delivery execution.

Skills

Retail leadership

Customer experience

Operations management

Job description

Michaels Stores in Knoxville is seeking a Sales Manager to lead a high-performing team and deliver outstanding customer experiences across front-end and service operations. You will coach staff, ensure brand standards, and drive key KPIs through day-to-day leadership and strong execution.

The role emphasizes customer-focused selling, operational excellence, and effective management of POS, loyalty programs, and omni-channel services in a busy retail environment.