Retail Sales Manager: Customer Experience Leader

Michaels Stores; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Employee discounts

Medical, dental, vision coverage

Job summary

The Michaels Companies, Inc. in Nashville is seeking a Sales Manager to lead a high-performing selling culture across the store and deliver an engaging customer experience.

You will oversee front-end and service operations, coaching the team, and ensuring adherence to SOPs and brand standards to drive sales. Responsibilities include MOD coverage, efficient POS usage, in-store programs like Balloons and Loyalty, and developing associates through training and onboarding to sustain service

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coaching and customer-focused leadership.

Responsibilities

• Assist Store Manager in leading SOP adherence and company programs.
• Ensure policy execution and team accountability for store conditions.
• Model customer experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout to support transactions.
• Lead Balloons, birthday parties, and in-store events.
• Promote Loyalty Rewards and drive customer retention.
• Champion MCC/Extend protection plans and offerings.
• Drive omni-channel service with BOPIS and Same Day Delivery.
• Train and develop team across departments.

Skills

Retail leadership

Customer service coaching

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies, Inc. in Nashville is seeking a Sales Manager to lead a high-performing selling culture across the store and deliver an engaging customer experience.

You will oversee front-end and service operations, coaching the team, and ensuring adherence to SOPs and brand standards to drive sales. Responsibilities include MOD coverage, efficient POS usage, in-store programs like Balloons and Loyalty, and developing associates through training and onboarding to sustain service