Store Ops & Customer Experience Leader

michaels; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Michaels Stores in Knoxville, TN seeks an experienced retail leader to assist the Store Manager in delivering SOPs, policy adherence, and a premier Customer Experience. You will coach associates, manage operations, and drive sales performance across departments.

This on-site role includes responsibilities for POS systems, loyalty enrollment, and omni-channel services such as BOPIS and Same Day Delivery, with a focus on protection plans and in-store events.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and operational continuity.
• Oversee POS and Self-Checkout systems to support smooth transactions and customer support.
• Drive omni-channel service with BOPIS and Same Day Delivery execution.

Skills

retail leadership

Job description

Michaels Stores in Knoxville, TN seeks an experienced retail leader to assist the Store Manager in delivering SOPs, policy adherence, and a premier Customer Experience. You will coach associates, manage operations, and drive sales performance across departments.

This on-site role includes responsibilities for POS systems, loyalty enrollment, and omni-channel services such as BOPIS and Same Day Delivery, with a focus on protection plans and in-store events.