Retail Sales Manager — Customer Experience Leader

Michaels Stores; Kingsport (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Health insurance

Job summary

Michaels Stores in Kingsport, TN is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring execution of selling behaviors, brand standards, and operational expectations.

The role focuses on coaching, customer-focused leadership, and day-to-day execution to meet key sales and service KPIs.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching teams and delivering customer service excellence.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Lead and develop store team to meet sales and service KPIs.
• Oversee front-end and service operations and standard operating procedures.
• Drive loyalty program enrollment and omni-channel order fulfillment.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels Stores in Kingsport, TN is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end and service operations, ensuring execution of selling behaviors, brand standards, and operational expectations.

The role focuses on coaching, customer-focused leadership, and day-to-day execution to meet key sales and service KPIs.