Retail Sales Leader - Customer Experience & Growth

Michaels; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programmes

Job summary

Michaels Boise store is seeking a Sales Manager to lead a high-performing team and deliver strong sales and service results. You will oversee front-end, service operations, and daily store execution while coaching staff to uphold brand standards and operational excellence.

Responsibilities include driving customer satisfaction, managing POS and Self-Checkout usage, and supporting omni-channel initiatives like BOPIS and Same Day Delivery.

Qualifications

• 3+ years of retail leadership experience.
• Proven ability to drive sales and customer satisfaction.
• Strong coaching and team development skills.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policy execution and store conditions meet standards.
• Model and coach customer experience and selling behaviours.

Skills

Retail leadership

Customer service coaching

Operations management

Team development

Tools

POS systems

Self-Checkout

Job description

Michaels Boise store is seeking a Sales Manager to lead a high-performing team and deliver strong sales and service results. You will oversee front-end, service operations, and daily store execution while coaching staff to uphold brand standards and operational excellence.

Responsibilities include driving customer satisfaction, managing POS and Self-Checkout usage, and supporting omni-channel initiatives like BOPIS and Same Day Delivery.