Retail Sales Manager – Customer Experience Leader

Michaels; Apple Valley (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Store Apple Valley leads a high-performing team to deliver a strong customer experience and achieve sales KPIs. The Sales Manager oversees front-end operations, POS usage, and store programs, while coaching staff in selling behaviors and brand standards.

The role supports MOD coverage, drives loyalty enrollment, and ensures efficient BOPIS and Same Day Delivery, with focus on protecting assets and delivering daily results.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach customer experience and selling behaviors.
• Strong ability to train and develop team members.

Responsibilities

• Lead and champion selling culture and brand standards.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plan adoption.
• Oversee Knits & Sew Shop, Cut Bar, and Custom Framing where applicable.
• Ensure SOP compliance and asset protection practices.

Skills

Retail leadership

Customer experience coaching

Team development

Tools

POS systems

Job description

Michaels Store Apple Valley leads a high-performing team to deliver a strong customer experience and achieve sales KPIs. The Sales Manager oversees front-end operations, POS usage, and store programs, while coaching staff in selling behaviors and brand standards.

The role supports MOD coverage, drives loyalty enrollment, and ensures efficient BOPIS and Same Day Delivery, with focus on protecting assets and delivering daily results.