Retail Sales Manager: Customer Experience Leader

Michaels; Mission Viejo (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels in Mission Viejo, CA seeks a Sales Manager to lead a high-performing store team and drive strong sales while delivering an engaging customer experience. You will oversee front-end operations, POS systems, and in-store programs, coaching staff to meet KPI targets and brand standards.

The role requires 3+ years of retail leadership, with a focus on customer service, operational excellence, and driving omnichannel initiatives like BOPIS and delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and support SOP adherence and company programs.
• Oversee front-end and service operations to ensure brand standards.
• Coach team to deliver best-in-class customer experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership and service.

Skills

Retail leadership

Customer experience

Coaching

POS operations

Tools

POS systems

Job description

Michaels in Mission Viejo, CA seeks a Sales Manager to lead a high-performing store team and drive strong sales while delivering an engaging customer experience. You will oversee front-end operations, POS systems, and in-store programs, coaching staff to meet KPI targets and brand standards.

The role requires 3+ years of retail leadership, with a focus on customer service, operational excellence, and driving omnichannel initiatives like BOPIS and delivery.