Customer Experience & Sales Leader (Retail)

Michaels; Maplewood (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Employee discounts

Job summary

Michaels in Maplewood, MN is seeking a Sales Manager to lead a high-performing team and deliver exceptional customer experiences. You will oversee front-end operations, drive selling behaviors, and ensure brand standards while achieving sales KPIs through coaching and daily execution.

Responsibilities include managing POS and Self-Checkout, supporting omni-channel services like BOPIS and Same Day Delivery, guiding events and programs, and developing team members through onboarding and ongoing

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Experience with POS and Self-Checkout systems.

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Oversee front-end operations and ensure brand standards.
• Provide MOD coverage and maintain floor leadership.
• Promote Loyalty Rewards Program and protection plans.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Coach and develop team through onboarding and training.

Skills

Retail leadership

Customer service

Team coaching

Operational excellence

Tools

POS systems

Self-checkout

Job description

Michaels in Maplewood, MN is seeking a Sales Manager to lead a high-performing team and deliver exceptional customer experiences. You will oversee front-end operations, drive selling behaviors, and ensure brand standards while achieving sales KPIs through coaching and daily execution.

Responsibilities include managing POS and Self-Checkout, supporting omni-channel services like BOPIS and Same Day Delivery, guiding events and programs, and developing team members through onboarding and ongoing