Retail Sales Manager — Customer Experience Lead

Michaels; Spring Township (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Medical/Dental/Vision

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

Michaels in Spring Township, PA is seeking a Sales Manager to lead front-end and service operations, drive sales, and create an engaging customer experience across store lanes, including BOPIS and Same Day Delivery. You will coach team members, ensure SOPs and brand standards, manage MOD coverage, and promote loyalty programs while maintaining asset protection.

The role requires 3+ years of retail leadership, a passion for customer service, and willingness to work nights, weekends, and early

Qualifications

• 3+ years retail leadership experience.
• Strong ability to coach and develop team members.
• Proven track record of driving sales and customer satisfaction.

Responsibilities

• Lead front-end and service operations to meet selling standards and KPIs.
• Coach team on customer experience and selling behaviors.
• Provide MOD coverage and ensure smooth day-to-day execution.
• Oversee POS, Self-Checkout, and omni-channel services (BOPIS/Delivery).
• Promote Loyalty Rewards Program and asset protection practices.
• Train and develop team across departments.

Skills

Customer experience

Store leadership

Staff coaching

POS systems

Self-checkout

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Spring Township, PA is seeking a Sales Manager to lead front-end and service operations, drive sales, and create an engaging customer experience across store lanes, including BOPIS and Same Day Delivery. You will coach team members, ensure SOPs and brand standards, manage MOD coverage, and promote loyalty programs while maintaining asset protection.

The role requires 3+ years of retail leadership, a passion for customer service, and willingness to work nights, weekends, and early