Retail Sales Manager - Customer Experience & Ops Leader

The Michael's Companies; Huntersville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts at partner programs

Job summary

The Michaels Companies in Huntersville, NC is seeking a Sales Manager to lead a high-performing sales culture, overseeing front-end and service operations, and ensuring adherence to SOPs and brand standards. You will coach the team to deliver exceptional customer experiences and achieve key KPIs in a fast-paced retail environment.

Responsibilities include managing POS operations, loyalty program enrollment, and omni-channel services such as BOPIS and Same Day Delivery, while supporting store

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Experience in store operations and achieving KPIs.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs.
• Ensure execution of policies, standards, and store conditions.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment (BOPIS / SOD).
• Drive loyalty program enrollment and customer retention.

Skills

Retail leadership

Customer service coaching

Operations management

Tools

POS systems

Job description

The Michaels Companies in Huntersville, NC is seeking a Sales Manager to lead a high-performing sales culture, overseeing front-end and service operations, and ensuring adherence to SOPs and brand standards. You will coach the team to deliver exceptional customer experiences and achieve key KPIs in a fast-paced retail environment.

Responsibilities include managing POS operations, loyalty program enrollment, and omni-channel services such as BOPIS and Same Day Delivery, while supporting store