Retail Sales Leader: Customer Experience & Ops Excellence

Michaels; Mooresville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical/Dental/Vision

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Mooresville, NC seeks a Sales Manager to lead a high-performing selling culture and drive strong sales and customer experience.

You will oversee front-end operations, coaching teams to meet brand standards and KPIs, while ensuring efficient day-to-day execution across departments. With 3+ years in retail leadership, you will train staff, manage POS systems and support omni-channel initiatives, including BOPIS and delivery.

Qualifications

• 3+ years retail leadership experience.
• Strong focus on customer experience and selling behaviors.
• Experience coaching and developing team members.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to meet brand standards and KPIs.
• Coach, train, and develop team members through structured onboarding.

Skills

Retail leadership

Customer service

Coaching

Job description

The Michaels Companies Inc. in Mooresville, NC seeks a Sales Manager to lead a high-performing selling culture and drive strong sales and customer experience.

You will oversee front-end operations, coaching teams to meet brand standards and KPIs, while ensuring efficient day-to-day execution across departments. With 3+ years in retail leadership, you will train staff, manage POS systems and support omni-channel initiatives, including BOPIS and delivery.