Retail Sales Manager — Customer Experience & Growth

Michaels; Stoneham (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Tuition assistance

Adoption assistance

Job summary

Michaels is seeking a Sales Manager in Stoneham, MA to lead a high-performing selling culture and oversee front-end and service operations. You will coach and develop team members to meet store KPIs and ensure top-tier customer experiences across in-store programs and omni-channel service.

The role requires 3+ years of retail leadership, flexibility to work nights, weekends and early mornings, and the ability to handle physical store tasks.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team to deliver Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide MOD coverage and maintain floor leadership and service levels.
• Oversee POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager in Stoneham, MA to lead a high-performing selling culture and oversee front-end and service operations. You will coach and develop team members to meet store KPIs and ensure top-tier customer experiences across in-store programs and omni-channel service.

The role requires 3+ years of retail leadership, flexibility to work nights, weekends and early mornings, and the ability to handle physical store tasks.