Retail Sales Manager - Lead Customer Experience & Growth

Michaels Stores; Taunton (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Michaels Stores, a leading North American arts and crafts retailer, seeks a Sales Manager in Taunton, MA. You will lead front-end and service operations, coach staff, and ensure strong customer experiences across in-store programs and events.

You will drive sales KPIs, manage POS systems, and support omni-channel services while upholding brand standards and SOPs. This role requires 3+ years in retail leadership and a commitment to flexible hours, including nights and weekends.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach team to deliver KPI targets and exceptional customer service.
• Oversee front-end and service operations to ensure brand standards and SOP compliance.
• Provide MOD coverage and maintain floor leadership and operational continuity.
• Promote loyalty programs and drive omni-channel fulfillment (BOPIS, Same Day Delivery).
• Train and develop team members through structured onboarding and ongoing skill-building.

Skills

Retail leadership

Customer experience

Tools

POS systems

Self-Checkout

Job description

The Michaels Stores, a leading North American arts and crafts retailer, seeks a Sales Manager in Taunton, MA. You will lead front-end and service operations, coach staff, and ensure strong customer experiences across in-store programs and events.

You will drive sales KPIs, manage POS systems, and support omni-channel services while upholding brand standards and SOPs. This role requires 3+ years in retail leadership and a commitment to flexible hours, including nights and weekends.