Retail Sales Leader — Elevate Guest Experience & Team

EXPRESS; San Francisco (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 匹

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX is seeking a Retail Sales Leader in San Francisco to drive store operations on the sales floor and in the stockroom, while coaching associates and delivering an excellent in-store experience for customers.

You will develop and motivate staff to maximize sales, provide on-the-spot coaching, manage schedules, merchandise flow, and ensure top-notch customer service. This role emphasizes leadership, product knowledge, and adherence to company policies.

Qualifications

• Education: High School or equivalent.
• Years of Experience: 1.
• Proficient with iPad and cash registers.
• Must be available nights, weekends and non-business hours.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Multitasking

Teamwork

Tech proficiency

Education

High School or Equivalent

Tools

iPad

Cash registers

Job description

PHOENIX is seeking a Retail Sales Leader in San Francisco to drive store operations on the sales floor and in the stockroom, while coaching associates and delivering an excellent in-store experience for customers.

You will develop and motivate staff to maximize sales, provide on-the-spot coaching, manage schedules, merchandise flow, and ensure top-notch customer service. This role emphasizes leadership, product knowledge, and adherence to company policies.