Retail Sales Leader — Elevate Customer Experience

Express & Bonobos; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX operates a Express store in Columbiana Center, Columbia. The Retail Sales Leader will coach staff, manage daily operations, and drive sales while ensuring exceptional customer experiences across in-store and omni-channel activities.

The role requires performing coaching, scheduling, training, and merchandise flow tasks, with emphasis on leadership and policy compliance to deliver top-notch service.

Qualifications

• High School or Equivalent required.
• 1 year of experience preferred.
• Proficient with technology (iPad, registers).
• Willing to work nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching to store associates for floor operations and customer service.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans to optimize results and daily store operations.
• Oversee checkout experience and merchandise flow in-store and omni-channel.

Skills

Retail leadership

Customer service

Coaching & training

Team collaboration

Schedule planning

Education

High school diploma or equivalent

Tools

iPad

POS systems

Job description

PHOENIX operates a Express store in Columbiana Center, Columbia. The Retail Sales Leader will coach staff, manage daily operations, and drive sales while ensuring exceptional customer experiences across in-store and omni-channel activities.

The role requires performing coaching, scheduling, training, and merchandise flow tasks, with emphasis on leadership and policy compliance to deliver top-notch service.