Retail Sales Leader — Lead Teams, Elevate Service

EXPRESS; Glendale (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Westgate is seeking a Retail Sales Leader to drive store operations and stockroom activities while coaching associates to deliver exceptional in-store experiences for customers.

You will develop the team, monitor service quality, and coordinate with management on performance, schedules, and merchandising initiatives. The role emphasizes strong product knowledge and adherence to policies, with opportunities to lead launches and improvements.

Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
• Monitor and analyzes the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in-store customer experiences
• Effectively resolves customer service issues to a positive outcome
• Lead and models our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Communication skills

Sales accountability

Team collaboration

Multi-tasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Westgate is seeking a Retail Sales Leader to drive store operations and stockroom activities while coaching associates to deliver exceptional in-store experiences for customers.

You will develop the team, monitor service quality, and coordinate with management on performance, schedules, and merchandising initiatives. The role emphasizes strong product knowledge and adherence to policies, with opportunities to lead launches and improvements.