Retail Sales Leader & Team Coach

EXPRESS; Livermore (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking a Retail Sales Leader to join our San Francisco Prem team and drive operations on the sales floor and stockroom while assisting in training associates and delivering a great in-store shopping experience for customers.

The role requires strong communication, multitasking, and sales accountability, with an emphasis on merchandising, checkout flow, and omni-channel operations. This is a full-time, on-site position at a California store under PHOENIX Retail, LLC.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Tech literacy

Customer service

Sales accountability

Team collaboration

Multitasking

Education

High School diploma

Tools

POS systems

iPad

Job description

Express is seeking a Retail Sales Leader to join our San Francisco Prem team and drive operations on the sales floor and stockroom while assisting in training associates and delivering a great in-store shopping experience for customers.

The role requires strong communication, multitasking, and sales accountability, with an emphasis on merchandising, checkout flow, and omni-channel operations. This is a full-time, on-site position at a California store under PHOENIX Retail, LLC.