Retail Sales Leader: Elevate Experience & KPIs

Michaels; Carmel (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Job summary

The Sales Manager at Michaels leads a high-performing selling culture across the store, driving sales results and customer experience. This role oversees front-end and service operations, ensuring execution of SOPs and brand standards with strong coaching and daily leadership.

Responsibilities include managing POS systems, guarding assets, promoting loyalty, and supporting BOPIS/Delivery. Requires 3+ years of retail leadership and flexibility for nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout systems for smooth transactions and customer support.
• Oversee in-store programs and events including balloons, parties, and loyalty enrollment.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Drive sales and omni-channel service through BOPIS and Same Day Delivery.
• Support Custom Framing operations and frame shop coordination in select locations.
• Train and develop team members through onboarding and ongoing skill-building.
• Maintain Asset Protection practices to reduce shrink.

Job description

The Sales Manager at Michaels leads a high-performing selling culture across the store, driving sales results and customer experience. This role oversees front-end and service operations, ensuring execution of SOPs and brand standards with strong coaching and daily leadership.

Responsibilities include managing POS systems, guarding assets, promoting loyalty, and supporting BOPIS/Delivery. Requires 3+ years of retail leadership and flexibility for nights, weekends, and early mornings.