Retail Sales Leader: Elevate Customer Experience & Ops

Michaels; California; Sur place; USD 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Résumé du poste

Michaels in Walnut, CA seeks a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach the team, uphold brand standards, and execute store programs ensuring efficient daily operations and omni-channel service.

Responsibilities include guiding adherence to SOPs, managing POS systems, supporting BOPIS, Same Day Delivery, and expanding Loyalty program adoption while promoting

Qualifications

• Minimum 3+ years retail leadership experience.
• Experience overseeing front-end and service operations.
• Ability to coach and develop team.

Responsabilités

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout usage to support smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program.
• Drive sales and operational excellence in Knit & Sew Shop and related services.

Connaissances

Retail leadership

Outils

POS systems

Self-checkout systems

Description du poste

Michaels in Walnut, CA seeks a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach the team, uphold brand standards, and execute store programs ensuring efficient daily operations and omni-channel service.

Responsibilities include guiding adherence to SOPs, managing POS systems, supporting BOPIS, Same Day Delivery, and expanding Loyalty program adoption while promoting