Store Sales Leader: Customer Experience & Operations

Michaels; Carversville (PA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

The Michaels Companies Inc. in Walnut, CA, seeks a Sales Manager who leads front-end and service operations to deliver a superior customer experience while driving sales results. You will coach a high-performing team, manage POS and omni-channel activities, and oversee in-store programs and events.

Minimum 3+ years of retail leadership, with strong coaching and SOP compliance. Expect night/weekend shifts and a focus on loyalty enrollment, asset protection, and successful BOPIS delivery.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Ability to lead front-end and service operations in a fast-paced retail environment.
• Strong coaching and customer-service focus.

Responsibilities

• Lead store operations and drive selling culture across the store.
• Coach team to achieve sales and service KPIs.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Manage Balloon, birthday party operations, and in-store events.
• Promote loyalty programs and protection plan adoption.
• Ensure asset protection and shrink reduction.

Skills

Retail leadership

Customer experience

POS & Self-Checkout

Coaching & Training

SOP compliance

Tools

POS software

Self-Checkout systems

BOPIS systems

Job description

The Michaels Companies Inc. in Walnut, CA, seeks a Sales Manager who leads front-end and service operations to deliver a superior customer experience while driving sales results. You will coach a high-performing team, manage POS and omni-channel activities, and oversee in-store programs and events.

Minimum 3+ years of retail leadership, with strong coaching and SOP compliance. Expect night/weekend shifts and a focus on loyalty enrollment, asset protection, and successful BOPIS delivery.