Retail Sales Leader: Customer Experience & Growth

Michaels; Spring (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Job summary

Michaels in Spring, VA is seeking a Sales Manager to lead the selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring adherence to SOPs and brand standards.

Responsibilities include coaching the team, providing Manager-on-Duty coverage, managing POS and self-checkout, supporting omni-channel services like BOPIS and Same Day Delivery, and promoting the Loyalty Rewards Program.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong knowledge of SOPs and company programs.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and self-checkout for smooth transactions.
• Drive loyalty program enrollment and omni-channel services.
• Support Balloons, Knit & Sew Shop, and Custom Framing operations.
• Train and develop team members.

Skills

Retail leadership

Customer experience

Operations management

Team coaching

Tools

POS system

Self-checkout

Job description

Michaels in Spring, VA is seeking a Sales Manager to lead the selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring adherence to SOPs and brand standards.

Responsibilities include coaching the team, providing Manager-on-Duty coverage, managing POS and self-checkout, supporting omni-channel services like BOPIS and Same Day Delivery, and promoting the Loyalty Rewards Program.