Retail Sales Leader - Elevate Customer Experience

Michaels Stores; Asheville (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Employee discount

Benefits package

401(k) match

Medical/Dental/Vision

Job summary

Michaels Stores Asheville, NC is seeking a Sales Manager to lead a high-performing selling culture and a customer-focused team. You will drive sales results, coach staff, and oversee front-end operations to maintain brand standards and SOPs across daily store activities.

The role emphasizes strong leadership, customer service excellence, and reliable day-to-day execution in a fast-paced retail environment, with focus on omni-channel service and operational continuity.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations to drive selling behaviors.
• Strong coaching and customer service skills.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Drive sales KPIs through coaching and daily execution.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Store leadership

Customer experience

POS & checkout proficiency

Team coaching

Omni-channel service

Tools

POS systems

Self-Checkout systems

Job description

Michaels Stores Asheville, NC is seeking a Sales Manager to lead a high-performing selling culture and a customer-focused team. You will drive sales results, coach staff, and oversee front-end operations to maintain brand standards and SOPs across daily store activities.

The role emphasizes strong leadership, customer service excellence, and reliable day-to-day execution in a fast-paced retail environment, with focus on omni-channel service and operational continuity.