Retail Store Manager: Lead Teams, KPIs & Customer Experience

Michaels; Ankeny (IA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

401(k) with match

Employee discounts

Health benefits

Job summary

Michaels in Des Moines–Ankeny, IA is seeking a Store Manager to lead a team, deliver a great customer experience and meet sales/KPI targets. The role emphasizes managerial work, SOP compliance, and planning store workload to ensure efficient execution within budget.

You will hire, train, coach and develop Team Members, hold the team accountable, and serve as Manager on Duty. The position requires flexibility for nights and weekends in a climate-controlled retail environment.

Qualifications

• 5+ years in retail, with proven ability to manage store operations.
• 2+ years directly supervising a diverse team and driving performance.
• Strong customer service and KPI delivery.

Responsibilities

• Lead and manage all store operations and staff to meet SOPs and policies.
• Deliver sales, profit plans and KPI targets with the team.
• Execute customer brand promises and safety programs.
• Hire, train, observe and coach team members; manage performance.
• Act as Manager on Duty and ensure cross-training across departments.

Skills

Retail management

Team leadership

Customer service excellence

Budgeting

KPI delivery

Job description

Michaels in Des Moines–Ankeny, IA is seeking a Store Manager to lead a team, deliver a great customer experience and meet sales/KPI targets. The role emphasizes managerial work, SOP compliance, and planning store workload to ensure efficient execution within budget.

You will hire, train, coach and develop Team Members, hold the team accountable, and serve as Manager on Duty. The position requires flexibility for nights and weekends in a climate-controlled retail environment.