Retail Sales Leader — Customer Experience & Store Ops

Michaels; Akron (OH); On-site; USD 19,000 - 26,000; Full time

Job summary

Michaels in Akron, OH is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, ensuring brand standards and SOP compliance across channels.

The role emphasizes coaching, loyalty program promotion, and in-store events while maintaining asset protection and efficient daily execution. Overnight and weekend coverage may be required.

Qualifications

• Minimum 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment like BOPIS and Same Day Delivery.
• Train, coach, and develop team members through onboarding and ongoing skill-building across departments.

Job description

Michaels in Akron, OH is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, ensuring brand standards and SOP compliance across channels.

The role emphasizes coaching, loyalty program promotion, and in-store events while maintaining asset protection and efficient daily execution. Overnight and weekend coverage may be required.