Retail Sales Leader: Customer Experience & Ops

Michaels of Canada; Saint Cloud (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

employee discounts

medical, dental, and vision coverage

tuition assistance

adoption assistance

various voluntary insurance options

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager for the Saint Cloud, MN location. You will lead a high-performing store team, drive sales and customer experience, coach staff on selling behaviors, and ensure seamless front-end operations including POS, Self-Checkout, and omni-channel services.

You will oversee loyalty program enrollment, ensure SOP adherence, and manage asset protection practices while developing team members to achieve KPIs and exceptional store results.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and champion a high-performing selling culture across the store, driving sales results and customer experience.
• Oversee front-end and service operations, ensuring adherence to SOPs and company programs.
• Coach team on Customer Experience and ART of Selling behaviors to improve conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Ensure effective use of POS and Self-Checkout systems and support smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Drive omni-channel service with accurate BOPIS and Same Day Delivery execution.
• Train and develop team members through onboarding and ongoing skill-building.
• Partner with Asset Protection to reduce shrink and maintain safe operations.

Skills

Retail leadership

Customer experience coaching

POS systems

Self-Checkout systems

Loyalty programs enrollment

Omni-channel service

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager for the Saint Cloud, MN location. You will lead a high-performing store team, drive sales and customer experience, coach staff on selling behaviors, and ensure seamless front-end operations including POS, Self-Checkout, and omni-channel services.

You will oversee loyalty program enrollment, ensure SOP adherence, and manage asset protection practices while developing team members to achieve KPIs and exceptional store results.