Retail Sales Leader — Customer Experience & Ops

Michaels of Canada; Saint Petersburg (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, vision coverage

Tuition assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in the Tampa Bay area to lead a high-performing selling culture, champion brand standards, and drive strong sales and customer satisfaction.

You will oversee front-end and service operations, coach teams, and ensure SOP adherence across departments. You will model excellence in customer experience, manage MOD coverage, and push omni-channel fulfillment like BOPIS and Same Day Delivery while supporting loyalty enrollment and protective

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and coaching of team members.
• Ability to manage front-end and service operations with brand standards.

Responsibilities

• Lead and manage adherence to SOPs and Company programs for compliance.
• Ensure execution of company policies, store conditions, and results.
• Model and coach customer experience and ART of Selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for transactions.
• Oversee events and in-store programs including loyalty enrollment.
• Promote services and protection plans and drive customer adoption.
• Drive sales and omni-channel service in knit & sew and other departments.
• Support BOPIS and Same Day Delivery execution; assist framing operations where needed.
• Train, coach, and develop team through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer service

Coaching

Job description

The Michaels Companies Inc. is seeking a Sales Manager in the Tampa Bay area to lead a high-performing selling culture, champion brand standards, and drive strong sales and customer satisfaction.

You will oversee front-end and service operations, coach teams, and ensure SOP adherence across departments. You will model excellence in customer experience, manage MOD coverage, and push omni-channel fulfillment like BOPIS and Same Day Delivery while supporting loyalty enrollment and protective