Retail Sales Leader: Customer Experience & Ops

Michaels Stores; Rochester Hills (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores is looking for a Sales Manager in Rochester Hills, MI to lead store operations and drive sales while ensuring a superior customer experience. In this role, you will oversee front-end and service operations, ensuring adherence to company standards and operational expectations.

The ideal candidate will have at least 3 years of retail leadership experience and demonstrate strong communication and customer service skills. You will coach your team to maintain high-performing selling behaviors and achieve key sales and service KPIs.

Qualifications

• 3+ years of retail leadership experience required.
• Proven ability to lead a team and drive sales results.
• Excellent communication and customer service skills.

Responsibilities

• Lead and manage adherence to Standard Operating Procedures.
• Ensure execution of Company policies and standards.
• Model and coach best-in-class Customer Experience.

Skills

Retail leadership experience

Customer service-oriented

Sales management

Job description

Michaels Stores is looking for a Sales Manager in Rochester Hills, MI to lead store operations and drive sales while ensuring a superior customer experience. In this role, you will oversee front-end and service operations, ensuring adherence to company standards and operational expectations.

The ideal candidate will have at least 3 years of retail leadership experience and demonstrate strong communication and customer service skills. You will coach your team to maintain high-performing selling behaviors and achieve key sales and service KPIs.