Retail Sales Manager — Customer Experience & Store Ops

Michaels Stores; Livonia (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Michaels Stores in Livonia, MI seeks a Sales Manager to lead a high-performing store team, drive sales and deliver a first-class customer experience. You will coach staff, enforce SOPs, and manage front-end operations and events to maximize store performance.

The role requires strong leadership, a focus on customer satisfaction, and hands-on management of daily activities including POS operations and omni-channel services.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and model selling behaviors to improve conversion and customer satisfaction.
• Oversee front-end and service operations to ensure brand standards and SOP compliance.
• Provide MOD coverage, maintain floor leadership and operational continuity.
• Support POS and Self-Checkout usage for smooth transactions and customer support.
• Drive omni-channel priorities like BOPIS and Same Day Delivery.
• Promote loyalty programs and protect assets through loss prevention practices.

Skills

Retail leadership

Customer experience

Team leadership

Job description

Michaels Stores in Livonia, MI seeks a Sales Manager to lead a high-performing store team, drive sales and deliver a first-class customer experience. You will coach staff, enforce SOPs, and manage front-end operations and events to maximize store performance.

The role requires strong leadership, a focus on customer satisfaction, and hands-on management of daily activities including POS operations and omni-channel services.