Retail Sales Leader: Customer Experience & Growth

Michaels Stores; Shelby Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores is seeking a Sales Manager in Shelby Township, MI, to lead a high-performing selling culture and drive sales results. The Sales Manager will oversee front-end operations, ensuring exceptional customer experiences and adherence to company standards.

The ideal candidate will have over 3 years of retail leadership experience, with strong coaching skills to develop team members and achieve sales KPIs. This role demands a commitment to operational excellence within a fast-paced environment.

Qualifications

• Minimum 3 years of retail leadership experience.
• Ability to coach and develop team members effectively.
• Understanding of sales and operational KPIs.

Responsibilities

• Lead and manage adherence to Standard Operating Procedures.
• Model best-in-class customer service behaviors.
• Drive sales and operational excellence across departments.

Skills

Retail leadership experience

Customer Experience

Sales excellence

Coaching and training

Operational excellence

Job description

Michaels Stores is seeking a Sales Manager in Shelby Township, MI, to lead a high-performing selling culture and drive sales results. The Sales Manager will oversee front-end operations, ensuring exceptional customer experiences and adherence to company standards.

The ideal candidate will have over 3 years of retail leadership experience, with strong coaching skills to develop team members and achieve sales KPIs. This role demands a commitment to operational excellence within a fast-paced environment.