Retail Sales Leader: Customer Experience & Ops

The Michael's Companies; Nashua (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Job summary

The Michaels Companies is seeking a Retail Sales Manager for Nashua, NH. The role leads a high-performing selling culture, drives sales KPIs, and ensures exceptional customer experiences across front-end and service operations.

You'll coach teams, manage daily execution, and oversee programs like loyalty, protection plans, and in-store events. The position emphasizes SOP compliance, omni-channel service, and asset protection.

Qualifications

• Minimum 3+ years retail leadership experience.
• Strong customer-service and coaching skills.
• Ability to work nights, weekends, and early mornings.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment (BOPIS/Same Day Delivery).
• Train, coach, and develop team members across departments.

Skills

Retail leadership

Customer service

Coaching & training

Education

High school diploma or equivalent

Tools

POS systems

Self-Checkout

Inventory management

Job description

The Michaels Companies is seeking a Retail Sales Manager for Nashua, NH. The role leads a high-performing selling culture, drives sales KPIs, and ensures exceptional customer experiences across front-end and service operations.

You'll coach teams, manage daily execution, and oversee programs like loyalty, protection plans, and in-store events. The position emphasizes SOP compliance, omni-channel service, and asset protection.