Retail Sales Leader - Drive Customer Experience & KPIs

Michaels Stores; Hanover (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Michaels Companies Inc. in Hanover, MA is seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive sales results, coach front-end and service operations, and ensure brand standards and operational excellence.

Expect to support day-to-day execution, with a focus on customer experience and loyalty initiatives. Join a fast-paced retail environment and lead teams to achieve KPI targets while maintaining safety, asset protection, and omni-channel service

Qualifications

• 3+ years retail leadership experience.
• Experience coaching front-end and service operations teams.
• Strong focus on customer experience and selling behaviors.

Responsibilities

• Lead and coach store team to follow SOPs and company programs.
• Ensure policies and standards are executed and team is held accountable.
• Drive selling, customer satisfaction, and KPI attainment through coaching.

Skills

Retail leadership

Store operations

Customer experience

Job description

The Michaels Companies Inc. in Hanover, MA is seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive sales results, coach front-end and service operations, and ensure brand standards and operational excellence.

Expect to support day-to-day execution, with a focus on customer experience and loyalty initiatives. Join a fast-paced retail environment and lead teams to achieve KPI targets while maintaining safety, asset protection, and omni-channel service