Retail Sales Leader - Customer Experience & Ops

Michaels; La Fayette (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Michaels Companies in Lafayette, IN seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end operations, SOP compliance, and daily execution to achieve key KPIs.

Key responsibilities include coaching staff, managing MOD coverage, and driving omni-channel order fulfillment while promoting loyalty programs and protection services.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach staff in selling behaviors and customer service.
• Experience with POS and omni-channel operations.

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance.
• Drive sales and service KPIs through effective coaching and day-to-day execution.
• Oversee front-end, service operations, floor leadership, and customer experience.
• Promote Loyalty Rewards and MCC/Extend services to customers.

Skills

Retail leadership

Sales coaching

Customer experience

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies in Lafayette, IN seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front-end operations, SOP compliance, and daily execution to achieve key KPIs.

Key responsibilities include coaching staff, managing MOD coverage, and driving omni-channel order fulfillment while promoting loyalty programs and protection services.