Retail Sales Leader - Customer Experience & Operations

Michaels; Greeley (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels in Greeley, CO is seeking an experienced store leader to oversee front-end and service operations, uphold brand standards, and drive sales performance. You will coach the team in selling behaviors, manage MOD coverage, and ensure smooth POS operations while leading in-store programs like Balloons, Loyalty, and framing services.

The role focuses on delivering a premium Customer Experience, managing BOPIS/Same Day Delivery, and maintaining strong Asset Protection practices in a fast-paced

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar experience oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through TM onboarding and ongoing skill-building across departments.
• Partner in maintaining Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Job description

Michaels in Greeley, CO is seeking an experienced store leader to oversee front-end and service operations, uphold brand standards, and drive sales performance. You will coach the team in selling behaviors, manage MOD coverage, and ensure smooth POS operations while leading in-store programs like Balloons, Loyalty, and framing services.

The role focuses on delivering a premium Customer Experience, managing BOPIS/Same Day Delivery, and maintaining strong Asset Protection practices in a fast-paced