Retail Sales Leader - Customer Experience & Omnichannel

Michaels; Burbank (CA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

The Michaels Companies is seeking a Sales Manager in Burbank to lead a high-performing team, enhance customer experience, and drive sales KPIs. You will manage front-end operations, coaching, and daily store execution while ensuring SOP adherence and brand standards.

Responsibilities include driving loyalty enrollments, overseeing events, and delivering strong omni-channel service such as BOPIS and Same Day Delivery, while maintaining safety and operational efficiency.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Experience with POS systems and self-checkout processes.

Responsibilities

• Lead store operations and coach team to achieve KPIs.
• Oversee front-end, service, and selling behaviors, ensuring brand standards.
• Ensure SOP compliance and accurate POS operations.
• Drive omni-channel services including BOPIS and in-store programs.

Skills

Retail leadership

Customer service

Coaching

POS operations

Tools

POS software

Self-Checkout systems

Job description

The Michaels Companies is seeking a Sales Manager in Burbank to lead a high-performing team, enhance customer experience, and drive sales KPIs. You will manage front-end operations, coaching, and daily store execution while ensuring SOP adherence and brand standards.

Responsibilities include driving loyalty enrollments, overseeing events, and delivering strong omni-channel service such as BOPIS and Same Day Delivery, while maintaining safety and operational efficiency.