Retail Sales Manager – Customer Experience Leader

Michaels of Canada; Manassas (VA); Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Commuter benefits

Descripción de la vacante

The Michaels Companies Inc. in Manassas, VA seeks a Sales Manager to lead a high-performing selling culture across the store, delivering strong sales and an engaging customer experience.

You will coach teams, model brand standards, manage front-line operations, and ensure smooth omni-channel service including BOPIS and delivery while maintaining asset protection and day-to-day store execution.

Formación

• Minimum 3+ years retail leadership experience.
• Proven ability to coach and develop a high-performing team.

Responsabilidades

• Assist Store Manager in leading SOPs and company programs.
• Ensure execution of policies and standards, holding team accountable.
• Model and coach Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote Loyalty Rewards Program and protection plan offerings.
• Drive sales and omni-channel service including BOPIS and delivery.

Conocimientos

Retail leadership

Customer experience

Coaching

POS systems

Omni-channel

Training and development

Herramientas

POS systems

Self-Checkout systems

Descripción del empleo

The Michaels Companies Inc. in Manassas, VA seeks a Sales Manager to lead a high-performing selling culture across the store, delivering strong sales and an engaging customer experience.

You will coach teams, model brand standards, manage front-line operations, and ensure smooth omni-channel service including BOPIS and delivery while maintaining asset protection and day-to-day store execution.