Retail Sales Manager: Customer Experience Leader

Michaels; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Medical/dental/vision

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Charlotte, NC to lead store sales and customer experience across front-end and service operations.

You will coach a team to achieve KPIs, enforce brand standards, and ensure efficient day-to-day execution in a fast-paced environment. You will oversee programs like balloons, parties, loyalty enrollment, and protection plan offerings while driving omni-channel services and in-store events.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations, ensuring selling behaviors and brand standards.
• Coach team to improve conversion and customer satisfaction.
• Oversee POS and Self-Checkout operations and daily store health.
• Manage events like balloons, birthday parties, and in-store programs.
• Drive omni-channel services such as BOPIS and Same Day Delivery.

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Charlotte, NC to lead store sales and customer experience across front-end and service operations.

You will coach a team to achieve KPIs, enforce brand standards, and ensure efficient day-to-day execution in a fast-paced environment. You will oversee programs like balloons, parties, loyalty enrollment, and protection plan offerings while driving omni-channel services and in-store events.