Store Sales Leader: Customer Experience & Growth

michaels; Avon (OH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

tuition assistance

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

adoption assistance

voluntary insurance options

Job summary

The Michaels Companies Inc. in Avon, OH is hiring a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a customer-focused experience.

You will oversee front-end and service operations, coach the team, and ensure brand standards and SOPs are followed. Responsibilities include MOD coverage, POS and Self-Checkout efficiency, loyalty enrollment, omni-channel execution (BOPIS/Same Day Delivery), and staff development to foster exceptional customer

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Oversee front-end and service operations to ensure customer standards.
• Provide MOD coverage and maintain floor leadership.
• Coach staff to drive selling behaviors and customer satisfaction.
• Ensure accurate use of POS and Self-Checkout systems and support omni-channel service.

Skills

Retail leadership

Customer service

POS systems

Team coaching

Problem solving

Tools

POS system

Self-checkout

Job description

The Michaels Companies Inc. in Avon, OH is hiring a Sales Manager to lead a high-performing selling culture across the store, driving sales results and a customer-focused experience.

You will oversee front-end and service operations, coach the team, and ensure brand standards and SOPs are followed. Responsibilities include MOD coverage, POS and Self-Checkout efficiency, loyalty enrollment, omni-channel execution (BOPIS/Same Day Delivery), and staff development to foster exceptional customer